Resetting the password this way creates a new keychain file for the user account. In the screen that drops down, enter a new password for the account, verify it, and provide an optional password hint, if desired. My parents are unaware of any admin password. Click the Reset Password button in the right pane. So something's definitely messed up here. But I was never required to log on my Mac just started and went to the desktop straightaway. Funny thing is though, I was never told this admin password, if one even existed which I think it did because I keep getting prompted for it when doing certain things including installing Yosemite. I'm talking about the password that comes up when on the log-on screen, not my Apple ID or any other password. The second guy tried the same thing with me, but couldn't get it either. Press the power button while holding down Command + R. I had somebody coming over so I had to call them back. You can reset your password from the terminal using Recovery Mode: Turn off your Mac (choose Apple > Shut Down). However, we were not successful because the password reset window kept losing focus. The first guy to whom I spoke tried to walk me through the steps of resetting it via the Terminal in Recovery Mode on my MacBook Air. Are any of you aware of a way to reset the admin password using VoiceOver? I called Apple accessibility this morning for help with the strange password issue I've been having.
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